Executive Summary
Endurance Advisory Partners believes 5 key themes will resonate for financial institutions in 2021. In many ways, 2020 feels like a lost decade – it has really dragged on with catastrophic results for some people, some companies and some social institutions. That said, the unique environment of 2020 has had a dramatic impact on business priorities for financial institutions in 2021.
Digital Banking for Commercial & Retail Clients
- Implementing digital banking solutions to capture new clients
- Managing customer service requests through online channels
- Picking the right vendor(s) for your digital banking offerings
- Optimizing technology for scale, growth, and cost efficiency
