Technology and Operational Assessments and Transformations

Technology Assessments

Evaluated current technology in context of vendor and operational risk, changing digital landscape and evolving regulatory requirements
Conducted in-depth assessment of current state, design of target state, and development of transformation plans
Developed technology strategy development in support of business
Identified key technology upgrades

Digital Readiness Assessment

Completed cross-platform assessment of infrastructure, processes, people, and policies
Assessed vendor capability
Evaluated market opportunity & branding
Developed:
- Digital bank target product offering & pricing
- Business plan and financial projections
- Project plan to support implementation

Driving Cost Reductions

Identified cost reductions through optimizing vendor and software mix, outsourcing services and infrastructure, and right-sizing staff and support

Management of vendor selection and system conversions

Outsourced IT infrastructure; managed RFP, vendor procurement, selection, and contracting
Managed oversight of core system conversion and digital banking platform implementation

Upgraded or enhanced ongoing IT management practices

Restructured and upgraded vendor management practices
Developed and implemented comprehensive change management policies and procedures
Developed disaster recovery and business continuity plans, including pandemic response, to ensure long term stability and improve resiliency

BUSINESS CONTINUITY AND SUSTAINABILITY

Ensured business continuity plans were compliant with FFIEC guidance as well as sound risk management practice for non-financial service companies
Sponsored strategic initiatives to improve company risk profile and support corporate strategy
Implemented enterprise business continuity, crisis management, and IT disaster recovery programs, to protect critical business functions and technologies
- Reduced business interruptions, customer impact, and ensured employee safety
Oversaw training, testing, and execution of business continuity plans
Reviewed client and vendor contracts to ensure service level agreements fit company requirements
Implemented incident and problem management processes, root cause analysis, and key performance metrics for operations quality that reduced business interruptions and customer service outages