Partnered with stakeholders to address gaps in existing program, set desired objectives, conducted current state assessment, and implemented continuous improvement activities:
Program Review Activities:
Evaluated the overall portfolio in alignment with industry best practices for organizations of like size, type, and industry
Assessed related vendor contracts including placement broker, third party claims service providers, actuarial services, asset appraisals, etc.
Conducted an assessment of values at risk and claims experience alongside retentions, limits, and co-insurance
Worked with program owner to develop plan to “right-size” program, which may include increases / reductions in limits, retentions, coverage scope or structure
Assessed with legal counsel the opportunities to pursue claims recovery for large and unique business losses. (Applicable to COVID-related losses)
Governance Partnership Engagement:
Engaged with ERM program owner to assess risk transfer opportunities / considerations
Worked with program owner to develop:
Claims reporting protocols and educational material to ensure swift / accurate reporting and no compromise of coverage
Unique reporting for Senior leadership and Board of Directors